FAQ

Have questions? Here are the answers to some of our most commons questions:

 

> What the heck is sublimation? Sublimation printing is a process that creates a weightless, permanent design on light/medium colored shirts. It uses a special water-based ink that turns from a liquid to a solid when applied to polyester fabric using high heat and pressure to form a permanent bond. This means you get awesome shirts with a permanent design that you can't even feel (no extra weight, cracking or peeling - yay!). 

 

> Do you offer DTG, screenprint, vinyl or embroidery? Sublimation is our passion and specialty! We do not offer other print methods. 

 

> What does it mean when you say "faded" designs? Since the ink bonds only with polyester fibers in sublimation, you can essentially choose whether you want a bright, vibrant print or a more faded look. It all depends on the fabric content of the shirt. We absolutely love the vintage faded looks that are trending right now (not to mention the softness of the blended fabric shirts), but if you prefer a more vibrant print, feel free to reach out and we can use 100% polyester shirts for your order. 

 

> Can I get a black or navy shirt? No. With sublimation, lighter colors work best to highlight your awesome design choice!

 

> What is the brand of shirt? We use Bella+Canvas, Next Level or District premium blend shirts as these are the absolute softest shirts available. Due to COVID shutdowns and back orders, we purchase based on availability. Please feel free to reach out if you have a preference for your order and we will let you know if we are able accommodate your request.

 

> What is the fabric content? Depending on the brand, it is a blend of polyester, airlume combed and ringspun cotton, and possibly rayon.

 

> Can I wash and dry my t-shirt? Absolutely! Our shirts are preshrunk, so no worries there! Polyester, cotton and rayon will do best and last longest being washed in cool water and dried with low heat, but washing and drying will never affect the quality of the design (it is permanent - woo hoo!).

 

> Where can I find sizing info? Each product listing includes a general size chart to help determine the right size for you! If you need further assistance, feel free to reach out and we can help you find the perfect fit!

 

> What is your turnaround time? As we handprint each shirt to order locally in Alabama, our current turnaround time is usually around 7 days. However, if you have a specific date that your order is needed by, please let us know and we can potentially pull your order as a rush!

 

> Do you offer wholesale? Absolutely! Click here for instructions.

 

> Do you offer dropshipping? Yes! We utilize SyncLogic, Spocket & Syncee. These apps offer the ability to link our product listings directly to your website to create an easy ordering process for your customers! Click here for instructions.

 

> Can I be a brand ambassador for Rockledge Designs? Absolutely! If you love our products and want to share us with your friends and family, click here to sign up to receive a discount code for your besties and you earn 10% of sales! Talk about win-win-win!!

 

> Do you offer custom shirts? Due to a high volume of orders, we are not currently offering custom design requests. We are in the process of expanding our team and hope to be able to offer this option in the near future. We are able to customize a design that is currently listed with your logo or store name. Please reach out with customization requests through our Contact Us page. 

 

> Why did I only receive part of my order? Don't worry, it's on the way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple shops. If you did not receive multiple tracking numbers, please reach out to us for assistance.

 

> What to do if my order is damaged or incorrect? We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right for you! We will be more than happy to assist with processing a replacement order or issuing a refund. 

 

Please feel free to reach out here if you have any other questions!